Need help? We're here for you.
Choose from the support options below.
We've compiled answers to the most common questions in the FAQ section below. Please check there first.
If the FAQ doesn't resolve your issue, please contact us by email. We typically respond within 2 business days.
Found a bug? Please include your device model, OS version, and steps to reproduce when reporting.
Have an idea for a new feature or improvement? We'd love to hear your suggestions.
Please check here before contacting us.
No, they cannot be recovered. The App overwrites files three times with different patterns following the DoD 5220.22-M standard before deletion. This process makes data recovery technically extremely difficult. Please make sure to verify the target file before performing an erasure.
DoD 5220.22-M is a data sanitization standard established by the U.S. Department of Defense. The standard recommends at least three overwrite passes using different patterns (zeros, ones, and random data) to securely erase data. It is a highly trusted method used by government agencies and military organizations.
The App can securely erase any file type accessible from your device. This includes documents, images, videos, audio files, and more. However, system files and files belonging to the App itself cannot be erased.
The erasure time depends on the file size. Since the 3-pass overwrite process is performed, it takes longer than standard file deletion. You can monitor the real-time progress during the process.
If the app crashes before the erasure process is complete, the file may still exist, although some data may have already been overwritten. For safety, we recommend running the erasure process again.
The erasure history is stored only on your device. It is never transmitted to external servers. If you uninstall the app, the history data will be deleted as well.
The iOS version supports iPhone and iPad running iOS 16.0 or later. The Android version supports devices running Android 8.0 (API level 26) or later.
Yes, the App is free to download and use. All core secure file erasure features are available at no cost.
If the FAQ above doesn't resolve your issue, please feel free to contact us at the email address below.
✉ support@example.comWe typically respond within 2 business days. Please include your device model, OS version, and a detailed description of the issue.